COVID-19 Vaccine: Helpline and FAQs

We understand lots of residents have questions or concerns about the vaccines, how the roll out programme is taking place in North Tyneside, and the practicalities of getting vaccinated.

In our Frequently Asked Questions (FAQs) section we aim to we answer common vaccine queries and provide up to date information and resources. For more complex issues relating to vaccination services in North Tyneside, we have launched a new vaccine helpline and email support service.

Getting Your COVID-19 Vaccine

The national vaccination programme is now in Phase 3 – all adults aged 18+ are now eligible for a booster dose as well as their 1st and 2nd vaccinations. Young people aged 12-17 years old are invited to book their 1st & 2nd dose.

If you haven’t had any or all of the COVID-19 vaccinations you’re entitled to, you can book your appointments online through the NHS website or use the walk in clinic search function by clicking the links below. Advance booking is strongly advised, where possible.

  • Response to the Omicron Variant

    You must wear a face covering in most indoor public places, at large venues and events, and on public transport, unless exempt.

    You should work from home if you can.

    You need to show your NHS COVID Pass at nightclubs, some venues and large events to show you’re fully vaccinated, have had a negative test result in the last 48 hours, or you have an exemption.

  • Read the latest guidance
  • Keeping COVID Safe

    Get tested when you have symptoms and take part in targeted asymptomatic testing and self isolate when positive or when contacted by NHS Test and Trace.

    Fully vaccinated contacts of someone with COVID-19 should take rapid lateral flow tests every day for 7 days. If you test positive or develop symptoms, you need to self-isolate for 10 days. Find out when to self-isolate and what to do on the NHS website.

    Follow enhanced infection control measures – including mask wearing, hand washing and social distancing – throughout all GP practices and other healthcare settings to help protect staff, patients and visitors.

  • Read the full details
  • NHS Coronavirus Information

    COVID-19 has been the single greatest public health emergency in the history of the NHS.

    It’s important we all do our bit to support our healthcare system and our own communities.

    For the latest up-to-date medical advice about Covid-19 and more please visit the NHS website.

  • Read the latest guidance
  • Long COVID Support

    For some people, COVID-19 can cause symptoms that last weeks or months after the infection has gone. This is sometimes called post-COVID-19 syndrome or “Long COVID”.

    Long COVID is very new and not much is known about it, which can make it hard for people to get care when they need it and for healthcare professionals to know how best to help people.

    At TyneHealth we’ve put together an online resource with information, support and advice for those experiencing Long COVID and are asking people to get on board with the hashtag #MyLongCovid on social media.

  • MyLongCovid

Access to GP Services During COVID-19

If you need to contact a GP, we ask you to do one of the following first:

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you. You’ll be asked to visit the surgery for a face to face appointment and assessment if that is needed.

You can find contact information about all of the North Tyneside GP Practices here.

NHS COVID Pass / Vaccine Status Certification

Please note: GP practices CANNOT provide you with an NHS COVID Pass (vaccine status certification.)

  • You can access your NHS COVID Pass through the free NHS App on a mobile device such as a smartphone or tablet. Proof of your COVID-19 status will be shown within the NHS App.
  • You need to be registered with a GP in England to use the NHS App. If you’re not registered with a GP, you can still access the NHS COVID Pass via the NHS website (NHS.UK) or via 119 (select the ‘NHS COVID Pass service’) to request a letter.

For details on how to download and use the NHS App with a smartphone or tablet visit the NHS website here.

For details on COVID-19 Status and why you might need it visit the UK Government website here.

COVID-19 Testing

If you have COVID-19 symptoms you should stay at home, isolate and book a PCR test.

You can get tested at either of North Tyneside’s two walk-through testing sites in North Shields (Parks Leisure Centre Overflow Car Park) and Wallsend (Coronation Street Car Park), between 8am-8pm, 7 days a week including weekends.

Appointments must be booked in advance and can be made at the following website or by calling 119.

Everyone without symptoms can access FREE rapid lateral flow tests for coronavirus.

North Tyneside Council are leading the initiative. Everyone in the borough can access FREE lateral flow tests via a variety of ways in North Tyneside, as below.

  • Pharmacy collect: Free tests can be picked up from pharmacies across North Tyneside. Over the coming weeks, more and more pharmacies will be signing up. NHS England’s site finder allows you to search pharmacies near you that offer pharmacy collect, see here.
  • Education: Staff in all schools and students in secondary schools and colleges are already being given tests to use at home twice a week, throughout term time and the holidays.
  • Postal kits – LFD Direct: For people who can’t access tests through the other routes, you can order a box of tests online or through 119, which will be delivered to your home. Order them here.
  • Workplace testing: Lots of employers across North Tyneside are offering testing, so if your employer offers workplace testing this is a great route for you to access rapid tests.

Please remember to record your result, even if it’s negative, either online here or by calling 119.

More information can be found on the North Tyneside Council website here.

We have been capturing these moments to tell North Tyneside’s Vaccine Story – a moving digital record of the biggest vaccination programme in the history of the NHS.

From volunteers to medics, nurses, residents and more we have been sharing their stories on social media with the hashtag #MyVaccineStoryNT.

We will keep building and adding to this record as more stories come in and more people share their experiences with us.