10 Hedley Court
Orion Business Park
GP Practices have remained open during the whole of the COVID-19 pandemic and are busier than ever; with consultations figures in March showing that GPs are delivering 1 million appointments a week more than pre-pandemic levels. A range of ways to speak to your GP now exist, from e-consults via practice websites, to video or phone consultations or face to face appointments which have always been offered to those that need to see someone, throughout the pandemic.
If you need to contact a GP, please do not go into the surgery in person. You can:
Your GP surgery will then give you advice about what to do.
A phone or video call with a GP, nurse or other healthcare professional may be booked for you. You’ll be asked to visit the surgery for a face to face appointment and assessment if that is needed, following discussion with a health professional.
The safety of patients and our staff is hugely important and this may mean – depending on the GP Surgery building and waiting room size – that practical arrangements are in place that look and feel different to what you are used to pre-COVID. This is to ensure that social distancing and infection control measures can be adhered to, for the safety of all.
Your GP surgery may be very busy at the moment, so you may have to wait longer than usual to speak to someone if it’s not urgent. Please #BeKind to our Primary Care teams who are working very hard in difficult circumstances to make sure you are seen by the right person at the right time.
Please do not call your GP practice about getting the COVID-19 vaccine. GP surgeries remain very busy, dealing with patients who need to see their GP and other members of the Primary Care Team. The NHS will contact you about the roll out of the vaccine or you can book, if eligible, on the National Booking Service.
Eight Community Pharmacy COVID-19 vaccine sites have now opened across North Tyneside, these are bookable only on the National Booking Service and your GP Practice cannot help you with this.
Please only contact your GP practice about the COVID-19 vaccine when you have been asked by phone or letter from your GP Practice to do so.