TyneHealth is a GP federation representing all 26 practices in North Tyneside. Together with our GP members, we deliver improved health care in the community to over 215,000 residents, closer to patients’ homes. We are registered in England and Wales under registration number 05927008.
TyneHealth takes your privacy rights very seriously and are committed to always protecting and respecting these rights. This Privacy and Cookies Policy sets out the way in which the personal information you provide to us (and the information collected by us) is handled, stored and processed.
TyneHealth is registered with the Information Commissioner’s Office for data protection purposes (registration number Z1096290).
This Privacy & Cookies Policy relates to all personal information collected and used by TyneHealth either in relation to our staff, our business contacts, website users and individuals who access our services. It provides an overview of how we use this personal information and your rights in relation to this use.
The majority of TyneHealth clinical services are delivered on behalf of practices within the North Tyneside area. Where this is the case, further information on use of this information can be found in the relevant practice’s privacy notice.
In addition all TyneHealth potential or existing staff will be provided with an Employee Privacy Notice.
We collect and use different types of information for different purposes. These include:
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
We collect personal information from a number of different sources, including:
We may use your information for a number of different purposes. For each purpose we must have a “legal ground” to use your personal information in such a way. When the information that we process is classed as sensitive personal information/ special categories of personal information, we must have a specific, additional “legal ground” to process such information.
Generally we will rely on the following “legal grounds”, as appropriate:
Uses of your information which rely on some of the legal grounds detailed above include:
For more general information on how NHS and care services use your information, see our Transparency Statement below.
Cookies are small text files that are placed on your computer by websites that you visit to distinguish you from other users of the site. TyneHealth and its partners use technologies, such as cookies, and process personal data, such as IP addresses and cookie identifiers, to personalise ads and content based on your interests, measure the performance of ads and content, and derive insights about the audiences who saw ads and content.
TyneHealth will ask for your consent to the use of this technology and the processing of your personal data for these purposes when you visit the TyneHealth website. You can change your mind and change your consent choices at any time by returning to the site through the privacy dashboard.
You will be able to set your consent preferences and determine how you want your data to be used on the website and you will also be able to set consent preferences for each individual third-party company.
At the current time, we do not use your information to actively profile you or to make decisions based on characteristics of our service users, neither do we carry out any automated processing of your personal information that would lead to significant decisions being made about you.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as is reasonably necessary for the purposes set out in this policy. We will also share information with your GP for the purpose of providing appropriate ongoing medical care.
We may disclose your personal information:
Except as provided in this policy, we will not provide your personal information to third parties or share or process any of your personal information outside the EU.
Your information is transferred, stored and processed securely and in accordance with this privacy and cookies policy. We have strict measures, procedures and security features to prevent unauthorised access to your information. Although all appropriate technical security measures have been taken to protect your personal information, be aware that the transmission of any information via the internet is never completely secure and as such any transmission of personal information is made at your own risk.
Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose. Notwithstanding the other provisions of this section, we will retain your personal information:
If you would like further details of how personal information is retained by our organisation, please contact us directly.
You have a number of rights under Data Protection law including:
If you would like to access your own personal information or exercise any of the rights detailed above, please contact us by email email address
In the majority of cases, we will respond to your request within one month of receiving the necessary information required to deal with your request.
We may ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address) and any additional information to help us to deal with your request effectively.
There may be some exemptions to dealing with your rights as specified in Data Protection law, but we will ensure you are fully informed of this within a month of receiving your request.
Full information on your rights under the Data Protection Act can be found from the following link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you have a concern that cannot be resolved through discussion with us, these can also be raised with the Information Commissioner’s Office. More information can be found from the following link https://ico.org.uk/concerns/
Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Health and care organisations have to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is currently compliant with the national data opt-out policy.
Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page, so please check from time to time to see if there are any changes.
Questions, comments and requests regarding this privacy and cookies policy or about the way we use your personal information are welcomed and should be addressed to email address